Terms & Conditions

1. Acceptance of Terms

By accessing our website, submitting an inquiry form, or engaging Hypex ("Hypex," "we," "our," or "us") for marketing, creative, advertising, or automation services, you ("Client," "User," or "you") agree to be legally bound by these Terms and Conditions ("Terms"). If you disagree with any portion of these Terms, you must discontinue use of our site and services immediately.

2. Scope of Services

Hypex delivers comprehensive commercial marketing solutions, including but not limited to brand strategy, creative media production, paid advertising management (Meta, Google), CRM deployment, and lead automation systems. Detailed project specifications, deliverables, and timelines will be formalized in individual Statements of Work (SOW) or service agreements executed between the parties.

3. Communications & Messaging Consent

By ticking the consent checkboxes on our contact and inquiry forms:

• SMS Consent: You authorize Hypex to send transactional updates, appointment reminders, and promotional messages via SMS to the mobile number provided. You may opt out at any time by replying "STOP". Standard carrier rates apply.
• WhatsApp Consent: You grant express authorization to receive communications, proposals, project updates, and customer support via WhatsApp. You can opt out at any time by messaging "STOP".
• Accuracy: You warrant that the telephone number and contact details provided are registered in your name and authorized for use.

4. Client Responsibilities

To enable successful campaign execution, the Client agrees to:

• Provide timely access to brand assets, ad accounts, CRM environments, and requested domain settings.
• Review deliverables and provide approval or feedback within the agreed review windows.
• Ensure that all products, claims, and materials provided to Hypex comply with applicable advertising standards and local laws.

5. Intellectual Property

Unless otherwise specified in a formal written agreement:

• Client Materials: The Client retains full ownership of all pre-existing trademarks, logos, and proprietary materials provided to Hypex.
• Delivered Works: Upon full settlement of all associated invoices, final customized creative assets and deliverables produced specifically for the Client shall transfer to the Client.
• Hypex Proprietary Systems: Pre-existing software frameworks, automation sequences, methodologies, algorithms, and templates remain the exclusive intellectual property of Hypex.

6. Performance & Disclaimers

While Hypex employs proven, high-performance methodologies and data-driven optimization techniques, marketing outcomes and advertising results are influenced by factors beyond our direct control, including market conditions, third-party platform algorithm changes (Meta, Google), customer demand, and platform ad auction pricing.

Consequently, past case studies or metric projections do not constitute a binding guarantee of specific financial returns or conversion rates.

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Hypex, its officers, directors, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or business data, arising out of or related to your use of our website or services.

8. Termination

Either party may terminate a service agreement in accordance with the specific termination provisions set forth in the executed Statement of Work. Provisions concerning intellectual property, confidentiality, limitation of liability, and governing law shall survive termination.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles. Any dispute arising out of these Terms shall be resolved through good-faith negotiation, and if necessary, submitted to the competent commercial courts.

10. Inquiries & Legal Notices